The phone, liberated from its desk connection flew high above the office; its headset orbiting the phone like a high-tech bolas.

Eyes followed its course with interest.

Heads popped up over the partitions; customer support meerkats scanning for eagles.

Hungry for anything to break the monotony, the impact of the phone crashing down on the desk, bouncing and embedding itself in the dragon tree dying in the corner was met with applause.

The customer - contrary to popular adage - is rarely right, more often rude with an inflated sense of self importance.

The launch site didn’t wait to be told he was sacked. The puce face of his manager spelt that out only too well. He was out the door into the bright sun before the applause had died down.